You visit your site and you don’t see what you’re expecting; you see a white screen, a 404 or a 502 error. Your site is down, and you’re losing visitors, and potentially lots of money. How do you handle those first pivotal minutes to find out what’s going on? With the experience and tools of front-line web support, John will go through the steps required to figure why your site is down and how to fix it as quickly as possible.